for shoppers
Get help with your order.
Bought something from a riversnap store? You're in the right place. Every store on our platform is run by riversnap, Inc., so we handle your order directly.
Find your order number
When you placed your order, the store emailed you a confirmation with an order number. Search your inbox for the store's name if you don't see it right away.
Email us
Write to hello@riversnap.com with the store's name, your order number, and what happened. That's everything we need to start.
We take it from there
Every riversnap store is operated by riversnap, Inc. as the merchant of record, so your order, refund, or dispute is handled directly by us, not by a third party.
Refunds
Approved refunds always go back to your original payment method. Once a refund is issued, the money typically appears in 5 to 10 business days depending on your card issuer or bank.
Thinking about a bank dispute?
Contact us first. Because riversnap is the merchant of record, we can resolve most issues directly, and it's usually much faster than a chargeback through your bank.